II. Data We Collect
When you visit www.millenniumebs.com , we collect various types of personal data to enhance your user experience and improve our services. The information we collect includes but is not limited to:
- • Personal identification information (name, email address, phone number, etc.)
- • Browser and device data (IP address, device type, operating system, browser type, etc.)
- • Usage data (pages visited, time spent on pages, links clicked, etc.)
III. How We Use Your Data
We will not sell your information to anyone.
We use the collected data for:
- Enhancing user experience
- Improving our website and services
- Conducting statistical and analytical purposes
- Marketing and promotional activities
IV. Call-to-Action / Message Flow:
Customers have the opportunity to opt-in for SMS communications through a variety of methods:
1. Website Opt-In:
- While interacting with our online contact form at https://www.millenniumebs.com/contact , customers can provide their mobile number and check the box to indicate consent for receiving follow-up communications via SMS regarding their inquiry.
- Post submission of the form, an acknowledgment receipt is sent to the provided mobile number via SMS.
2. SMS Opt-In:
- Customers can initiate the opt-in process by sending a text to our designated number listed on https://www.millenniumebs.com . A welcome message will be sent in return, indicating that they will now receive updates via SMS.
3. Contractual Opt-In:
- Opt-In through a contract is a unique process where the customers can choose SMS as a mode of communication while entering a contractual agreement with us.
- Upon providing their mobile number, we conduct a verification process to ensure the correctness of the number provided. This is done by sending a verification message to the number provided.
- Once the number is verified correct, a welcome message is sent via SMS, which reads: “Welcome to Millennium EBS services. Msg&data rates may apply. Msg freq varies. Text HELP for help, STOP to cancel.” This message also provides the brand name and a phone number for customers to call and request further services or assistance.
4. Double Opt-In Verification (Applicable for Website and SMS Opt-In):
- To ensure the correctness and ownership of the mobile number provided via website or SMS, a double opt-in process is implemented.
- A confirmation message is sent via SMS post the initial opt-in, prompting the customer to reply with ‘YES’ to confirm their intent to receive SMS communications from us.
- The verification is completed once the customer replies ‘YES’ to the confirmation SMS.
5. Opt-Out Rights:
- Customers can opt-out of SMS communications at any time by following the instructions provided in our SMS messages or by clicking the “unsubscribe” link at the bottom of email newsletters or alerts received from us.
All opt-ins, verifications, and communications are duly documented with timestamps and confirmation messages to ensure compliance with regulatory requirements and to provide a transparent record of consent. Our Customer Service team will follow up on inquiries via SMS, providing the necessary assistance as requested by the customer.
V. Third-party Tools and Services
We employ third-party tools and services to assist in data collection and analysis, including:
- Google Search Console: Helps in understanding how Google Search views our web pages for better optimization. Learn more.
- Google Analytics: Used for tracking website traffic and user interaction for insights and improvements. Learn more.
- LinkedIn Insight Tag: Collects data on visitors' LinkedIn profile details for targeted marketing. Learn more.
- Smart Look: Provides insights on user interaction within the website through heatmaps and recordings. Learn more.
VI. Your Rights
Under the GDPR, you have the following rights:
- Right to be informed about the collection and use of your personal data
- Right to access your personal data
- Right to rectification if your data is inaccurate or incomplete
- Right to erasure of your data
- Right to restrict processing of your data
- Right to data portability
- Right to object to the processing of your data
- Rights related to automated decision-making including profiling
VII. Data Protection
VII. Contact Us
We are committed to resolving any complaints about our collection or use of your personal data.